Terms and Conditions

These conditions shall apply to all retail sales transactions between The Clovelly Soap Company and any person, firm or company ("the Purchaser") placing an order with The Clovelly Soap for supply of any goods ("the Goods"). The Clovelly Soap Company by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on The Clovelly Soap Company's retail website and on the sole basis of the terms and conditions of The Clovelly Soap Company stated herein.


All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The price does not include the delivery of the order to the Purchaser. This is an additional cost, unless otherwise stated.


The Clovelly Soap Company provides a secure payment system by utilising the services of Paypal for all online payments. Paypal provides secure purchasing that you can trust


We currently accept orders and delivery to UK addresses only via the website,  for outside the UK please contact us for delivery costs.  The Clovelly Soap Company will make every effort to despatch orders within 5 working days of receipt. The standard postage and packaging delivery charges listed on the website include a 2-7 day delivery service within the United Kingdom (England, Scotland, Wales and Northern Ireland). Deliveries outside UK Mainland will be between 7-10 days, depending upon the destination.

The Royal Mail, ParcelForce, or Hermes will attempt delivery and if the recipient is not at home a card will be left with written instructions asking them to contact their local depot to re-arrange delivery or to collect. It is then the recipient's responsibility to contact the courier and re-arrange delivery or collection. It is the Purchasers responsibility to ensure that a recipient or representative is present to sign for the delivery. If the delivery is returned to The Clovelly Soap Company, re-delivery will not be possible and the order will be cancelled and Purchaser refunded in full.

For further delivery information and our current delivery charges please read our 'Delivery Guide'.


1.1 It is not necessary to register with us in order to use this Website.


1.2 This Website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this Website for your own personal use, provided that you do not modify or reproduce any content without our prior written consent.


1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.


1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our privacy policy

1.7 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]


1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.


1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


The Clovelly Soap Company returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014:

This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to cancel their order.

We can only accept returns on unopened and unused soaps, accessories and gift boxes. Goods that arrive with us in an unsalable condition may be subject to a reduction in the refund value.

The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.

Returns will be processed by us within 5 working days of receiving the returned items. The refund will then be processed by Paypal in accordance with its refund policies.

Returns must be sent to the following address: Returns, The Clovelly Soap Company, The Old Granary, Higher Clovelly, EX39 5RR


If you wish to make a complaint, please write to us Complaints, The Clovelly Soap Company, The Old Granary, Higher Clovelly, EX39 5RR; or email us on sarah [at] theclovellysoapcompany.co.uk (please replace ‘at’ with the ‘@’ symbol when writing to us – this has been removed to prevent spam); or call us on 01237 432153


These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


Our business’s name is: The Clovelly Soap Company

Our VAT Number is 2684377959

Our business address is: The Clovelly Soap Company, The Old Granary, Higher Clovelly, EX39 5RR